PetSafe Sliding Glass Pet Door, 2-Piece, Small

My complaint is about the description of the product, which gives the maximum height of 81 inches but doesn't clearly display the range. Seeing that the top portion can be compressed down, I bought this and I measured 75.5 inches. I hoped that it would be just enough, but unfortunately this door was too long even when the top was slid down the entire way. Otherwise, the product feels solid. One of the brace bars however isn't aligned properly (see photos). We have a Dutch-German Shepherd so got the flap for a Large Dog. Perfect size except for the Length of the glass door. I chatted with Chewy Customer Support to see if they have a product slightly shorter and they did. I thought I would have to return this item to replace with the other. Instead, they refunded me and told me I could donate the Item I have to an Animal Shelter. I'm hoping the other size will work for us so I don't end up stuck with 2 doors. I still DO recommend this so far, but the product description is the issue.

I bought this instead of the least expensive model for the ability to lock the sliding glass door and pet door and to close off the dog door w the slide up/down panel when needed. However, the panel feature is accessible from the outside only, so anyone outside can just lift this plastic tray off. I called the company to see about this and make sure I’m reading it properly and they said yes it’s supposed to be on the outside but you can just flip it and install it on the inside, so the screws are exposed to the outside. As for the lock., it’s just one of those window locks. When I was on with the company I explained that isnt any real security, rough handling ( if you push against the door before it is completely unlocked for instance) will just break that right off. They suggested that I buy the sliding door security bar that they sell- which defeats the purpose of buying the more expensive door. ( I believe the price difference was about $55. As I was putting this together, I realize there is not much support for the center section so when you line up the door, the center of the door can bow back-and-forth, to the point that the locking mechanism won’t catch, so I put some cardboard on the outside to keep the whole frame of the safe pet dog door against the frame of the sliding glass door. (obviously you can’t stay that way, but I just wanted to see if maybe if I finished all the steps it would tighten things up.) not the case, even the top needed more support. ( see pics to understand ) The option to secure it without screws is with adhesive tape. However, you are first shown to screw the door together and the height panel and at that point you really can’t add a tape to the top and bottom of the door - for the T shaped guide to help-unless you uninstall everything. But even screwed in place, the center is just too wobbly. If you have extra skills as a carpenter, you might be able to figure it out on how to make it sturdy but at this point I can’t and I give up. I really wanted this to work. I like the company PetSafe, I have two of their litter boxes and several other things, but this door is not worth the cost, the frustration. Very disappointing. I have a video of the flimsy door, the T pcs, the cardboard support needed just to get the latch to connect, but maybe the photos are helpful. I cannot have a door with zero security, held together with cardboard supports!

She didn’t take long to learn to use it. But I ended up getting window sealer to got rid of the gaps.

It's wonderful. Saves electricity by keeping the door closed while pets have access to patio. Easy to use. It took less than a day for my dog and cat learn how to use it.