You can call Chewy Pharmacy at 877-977-3879 or chat with us anytime. 

Yes.  Chewy Pharmacy can only fill prescriptions written specifically for your pet by a licensed veterinarian.

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval. The approval can take up to 3 days.

Prescriptions are typically processed by the pharmacy within 24-48 hours after we receive a valid prescription from your veterinarian. 

If we get the required approval from your vet, most customers can expect to receive their orders within 3 to 5 days.

No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at 1-877-977-3879 or chat with us, anytime to get more information.

We're available all day every day, 24/7, 365 days a year.

It is not necessary to have a written medication prescription or vet diet authorization on hand before you place your order with Chewy. However, if you do have a written medication prescription or vet diet authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written vet diet authorization: Go to Prescriptions in your Chewy.com account and upload your vet diet authorization, or email the vet diet authorization to vetdiet@chewy.com.

For prescription items, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

3621 Fern Valley Rd

Louisville, KY 40219

If your order includes Gabapentin, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

360 Research Drive

Pittston, PA 18640

Due to regulations, we can't accept pictures or photocopies of your medication prescription.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select "Chewy Contacts Vet" while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription.

We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. Call us at 1-877-977-3879 or chat with us any time, if you have any questions about our pharmacy items.

Chewy operates licensed pharmacies at the following locations:

• Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
• Florida - 3376 NW 35th Avenue Rd., Ocala FL 34475 – Florida License:  PH34831
• Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055
• Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043
• Texas - 7243 Grady Niblo Rd, Suite 100, Dallas, TX 75236 - Texas License:  34999

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, cream, soft chew, capsule, powder or paste form.

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. 

Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards.

Please immediately contact your vet if your pet has a negative reaction to the medication.

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Yes, you need to have an account on Chewy to place any orders.

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

Yes. If you have selected “Chewy Contacts Vet”, we will reach out to them for a valid prescription written specifically for your pet.

Yes — if you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.

Many local pharmacies have drug take back programs and will dispose of them properly for you. More information on locating drug take back locations and proper disposal of unused medicines can be found on the following FDA website. Please call us at 1-877-977-3879 or chat with us, anytime to get more information.

It is not required to have a written prescription on hand when you place your order, but before we ship your order, Chewy Pharmacy must have a patient-specific prescription written specifically for your pet  by from a licensed veterinarian on file before it can dispense a medication.

At checkout, simply select “Chewy Contacts Vet” and we will contact your veterinarian on your behalf to get your pet’s prescription.

• Check for an expiration date printed by the manufacturer on the bottle or box.
• Check for an expiration date printed on the pharmacy’s label.
• Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to your Chewy.com account.

-OR-

Email the authorization to vetdiet@chewy.com.

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

• Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
• Your pet needs medication in a strength that is not commercially available.
• Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

We source all our compounding ingredients from FDA- registered manufacturers and distributors.

If your package is missing, please check your package delivery confirmation email and tracking details first. Prescription items will ship separately than other items. If your order shows a successful delivery scan but you haven't received the package, you can report missing packages to us up to 30 days from the delivery date listed in the tracking details. Reporting within this window allows us to quickly verify and resolve the issue. If your order doesn't have a delivery scan, please contact our Pharmacy Customer Care team for further assistance.