How do I order my pet's prescription medications?
- Create or sign into your Chewy account. Find the item(s) you wish to order and add your item(s) to your cart.
- At Checkout, enter your Pet and Veterinarian information.
- Select whether you want Chewy to contact your Veterinarian or if you will be mailing the prescription to us.
- Select a saved shipping address or add a new address.
- Select or enter your preferred payment method.
- Review and select Place Order to complete your order.
Do I need to have a prescription on hand before I order a prescription item?
It is not required to have a written prescription on hand when you place your order, but Chewy Pharmacy must have a patient-specific prescription from a licensed veterinarian on file before it can dispense a medication. At checkout, simply select “I want Chewy to contact my vet” and we will contact your veterinarian on your behalf to get your pet’s prescription. If you prefer and have a written prescription when you place your order, you can mail it to: Chewy Pharmacy, 3621 Fern Valley Rd, Louisville, KY 40219. Mailing in a prescription will likely lead to longer ship times.
Do prescription medications require authorization from my veterinarian?
Yes. Chewy Pharmacy can only dispense medication with a valid, patient-specific prescription from a licensed veterinarian.
Will you contact my veterinarian directly to approve my prescription medication?
Yes. If you have selected for us to contact your veterinarian, we will contact them to obtain a valid, patient-specific prescription.
How long does it take to process my prescription after the pharmacy receives it?
Prescriptions are typically processed by the pharmacy within 24-48 hours after receipt of a valid prescription form the veterinarian.
Can I set up auto refills for medications that treat a chronic condition?
Yes. If you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.
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