Feeder Insects Live Crickets Reptile Food, Medium, 60 count

I ordered the small crickets and was surprised how little they were compared to the small crickets you get at a big box pet store. This was great as I have several baby anoles and although I got these for my adults, they were small enough some of the more mature babies could eat them. However all 120 were dead in less than 24 hours. They were immediately brought inside, given hydration and food. I keep my crickets in a terrarium so they have plenty of room and aren’t fighting/ eating eachother. Temps both outside and inside were warm. Really not sure what happened. The second time I received them (on accident as I forgot I had put them on my auto ship) they came in a smashed container. I don’t understand why at this time of year (fall going into winter) there wasn’t at least some paper to hold the container in place and add some insulation. Since these were ordered by mistake I didn’t have high hopes they’d all be alive given current temps and know live animals in shipping is a risk but I am genuinely surprised at the lack of care in shipping. I reported this to Chewy customer service in hopes they could recommend a fix. Bummed these didn’t work out because finding small enough food for baby anoles in my area is tough.

I have ordered these live crickets four separate times, and every single order has arrived completely dead. I also paid extra for expedited/overnight shipping, yet they never arrived overnight. I’m honestly not surprised they were dead considering how they were packaged. The crickets were sealed inside a taped-up box with little to no ventilation. Crickets need oxygen to survive, like most living things. Being packed this way means they likely suffocated during transit, which is both unacceptable and inhumane. Between the consistent DOA shipments, the failure to deliver overnight despite paying extra, and the poor packaging, this product has been a complete waste of money every time. I would not recommend purchasing live crickets from Chewy unless their shipping and packaging methods change.

How frustrating ordered on the 25th promised to arrive on 26th didn’t arrive until the the 31st and ALL DEAD!!!! Thank goodness I was able to get some local live crickets other wise my chameleon would have been with out this whole time. And arrival finally occurs only to open box of what was supposed to be LIVE crickets all of them dead. Pitiful.

I don’t know what else to tell you other than the fact that I didn’t get one live cricket you need to package them better for the winter. I don’t know what else to say. I can send you pictures of all the dead cricket you sent me. I think I will.