Chewy Made Turkey Tendon Dog Treats (FORMERLY BONES & CHEWS), 16-oz bag

We usually have these on AutoShip for 4 bags every two weeks and recently removed our auto ship order because of the bad quality of bones that we’ve been receiving lately. I’ve tried to communicate with chewy the issue, but they just respond that they can’t communicate with their warehouse and hide behind a disclaimer that this is a natural product that can vary. Their supervisor walk-through didn’t even work. But at the end of the day, they are advertising turkey tendon strips. And I could understand if the color varies from package to package, which has happened in the past. But the fact that they are sending something completely different than what they are advertising, that appears overcooked, super dark, super hard, curled up in balls, and doesn’t reflect at all of what they are advertising. My dogs usually look forward to receiving their bones from chewy but with lot#HB000280, they won’t even touch them. We removed our auto ship order. I feel like it’s bad customer service that they don’t have the capability to communicate with the warehouse that sends out their product, and continue to send me the same batch of bones that I have given them the lot number and expiration for numerous times. I guess just know it’s just luck of the draw with chewy, sometimes you get what they advertise sometimes you get the remnants of their bad product. After all the back-and-forth with them, you would think that they would take care of me and refund my money but instead they’re holding onto my money until I send back their bad product that they said they wouldnt send me anymore. I wish they would’ve done what they said they were gonna do and not send me the bad product to begin with. Terrible product and terrible customer service

The Chewy Made Turkey Tendon Dog Treats have been a huge hit in my house. My dogs absolutely love them and get excited every time I bring the bag out. The tendons are long and fairly thin, which makes them easy to handle while still giving my dogs a satisfying chew for a few minutes, which is perfect for a quick reward or distraction. Overall, these treats strike a great balance between being enjoyable, functional, and a more mindful choice. I’ll definitely be keeping these on hand as a go-to treat.

I first purchased this item in the smaller size and had a GREAT response from Mia. She received one everyday after taking her medicine, and while she very much disliked taking it, she knew she would get the treat after so she was compliant and eager LOL However, purchasing the same product but larger size was not as great as I hoped and expected. The first were pretty much all very long and skinny. This bag is mostly very very tiny pieces and look as though they're 'leftovers'. Not sure how well you can tell in the attached picture & unsure how else to explain it, but it's unlikely that I'll purchase this product again. Word of advice - especially if you have smaller dogs, make sure you are monitoring when they are eating. There's been a time or two that she got a piece stuck and was choking, so I intervened.

I've been buying these for almost 5 years now from Chewy. These are manufactured in partnership by Chewy, not an outside vendor. They have always been consistently great quality and my pups have always loved them. They love them so much that I calculated the number of 1 lb bags I've purchased over the 5 yrs and its close to 50 bags. In October I bought two and the quality is garbage! The pieces don't even resemble long turkey tendons, they are fat short sections all stuck together permanently with what appears to be WAY too much glycerin added. It made the treats sticky and greasy. I gave my 18 lb Shih-poo one first thing in the morning like usual and within a few minutes he vomited violently. This was the only thing he ate. I gave them the old batch that I still had some left from, and all was ok. I tried the new batch a few days later with my 15 lb. Malshi and about an hour later she vomited. I reached out to Chewy and they offered a prepaid label to return them for a refund. I also contacted manangement and placed a complaint over the change of manufacturing process on these (they also changed the packaging at the same time) and to Chewys credit, management seemed to take this seriously and emailed me back promptly with questions, wanting more photos etc. However, I have not heard back and looking at the newest reviews, I do not see that there has been much of a change in the quality. I would recommend DO NOT BUY until Chewy can figure out what the manufacturing change they made was and get it back to the quality and safety that we have all expected from Chewy.