Chewy Terms of Use

Last updated: May 15, 2026

Chewy, Inc. and its affiliates and subsidiaries (hereinafter “Chewy,” “we,” or “us”) welcome you to Chewy.com (together with our blogs such as BeChewy, our related websites such as Petmd.com, and our mobile applications,  the "Site"). When you create an account, log in, or place an order on the Site, you agree to these Chewy Terms of Use, which govern your use of the Site (these “Terms”). Certain products, programs, and services on our Site (the “Products”) may have additional terms and conditions that apply  and are incorporated in these Terms. If these Terms conflict with terms applicable to a certain product or service, those other terms will control the conflict.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE TERMS AND TO ABIDE BY ALL OF THE REQUIREMENTS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS SITE OR ACCEPT THESE TERMS UNLESS YOU ARE AT LEAST 18 YEARS OLD OR THE AGE OF MAJORITY IN YOUR LOCATION.

We may make changes to our Site at any time, including but not limited to our Terms, our Privacy Policy, AutoShip, Chewy+ Terms and Conditions, Chewy Gift Card Terms and Conditions, Shelter and Rescues Network Program Terms and any other terms and conditions governing our Site and/or Products, programs and services. If we update these Terms, we will provide you with notice by updating the “Last Updated” date at the top. If you do not agree to changes to the Terms, you must close your account and stop using the Site. Your continued use of the Site will confirm your acceptance of any revised or updated terms.

ARBITRATION NOTICE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE A LITTLE LATER ON. YOU AND CHEWY AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND CHEWY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT, JURY TRIAL OR CLASS-WIDE ARBITRATION.

ACCOUNTS

When registering for an account (a “Chewy Account”) or checking out as a guest, and in any other case where you provide us with information, you will provide complete and accurate information and you will maintain the accuracy of such information and keep it updated. You will keep your Chewy Account login information confidential. You are fully responsible for all activities associated with your Chewy Account (including but not limited to any purchases, reviews, or other use of the Site). You will immediately notify Chewy of any unauthorized use or suspected unauthorized use of your Chewy Account or any other actual or potential breach of security.

For new Chewy Account promotions, unless we expressly communicate otherwise, such promotions are available only to new users that have never had a Chewy Account before. You may not sign up for a Chewy Account and seek such promotion if you created a Chewy Account in the past.  If we, in our sole discretion, determine that you are not eligible for a new Chewy Account promotion, we may refuse to honor the applicable promotion.

PRIVACY POLICY

Please review our Privacy Policy, which also governs your use of our Site and is incorporated in these Terms, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use our Site, or send e-mails, text messages, chat, use video calling and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this Site, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Where required by applicable law, we will seek express prior written consent for marketing text messages or calls to you.

PURCHASE

When you confirm a purchase, you agree to pay for the Products as well as all shipping and handling charges and applicable taxes. We will collect and remit sales tax as required by law. You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your Chewy Account. Products purchased from Chewy on the Site are intended for use in the United States of America. We may, in our sole discretion, cancel your order if we think you are purchasing any Products from our Site for use outside the United States. All items purchased from Chewy are made pursuant to a shipment contract with a shipping carrier. This means that the risk of loss and title for such items pass to you upon delivery of the Products to the carrier.

ORDER ACCEPTANCE

Our email order confirmation does not constitute the acceptance of an order or confirmation of an agreement to sell. No sale is complete until shipment. We may, without prior notice, limit the order quantity on any item and/or to refuse service to anyone. We may require you to verify information prior to accepting an order. We may correct any omission, inaccuracy, or error (including after an order has been submitted). If a Product is mispriced and the correct price of the Product is higher than price shown at purchase, we will, at our discretion, sell you the Products at the lower price, contact you for instructions before shipping, or cancel your order and notify you of such cancellation. We may, in our sole discretion, refuse or cancel any order for any reason. 

PRODUCT DESCRIPTIONS

We try to be as accurate as possible in Product listings. However, we do not warrant that Product descriptions, depictions, colors, dimensions, ingredient lists or other content on the Site are accurate, complete, reliable, current or error-free. We do not warrant the current or future availability of any Product on the Site. If a Product offered by Chewy is not as described, your sole remedy is to return the Product. Call us at 1-800-672-4399 or send an email to service@chewy.com for return information.

REFERENCE PRICING

From time-to-time, we may provide additional value to customers by advertising a discount off a "List” price or "Was” price shown with a strikethrough. For example:

List: $13.99, Price $12.99

Was: $14.10, Price: $12.99

• "List” price means the suggested retail price of a Product as provided by a manufacturer or supplier (and with respect to RX products, veterinarians). Chewy will only show a List Price for products offered by other retailers at or above the List Price in the recent past.  List Price is not  necessarily the prevailing or regular price of the product. 
• "Was” price is determined using recent price history of the Product on the Site. In particular, we calculate the “Was” price based on pricing available for the Product on the Site during at least 30 of the 90 days before we advertise a “Was” price.

OTHER TERMS MAY APPLY

If you choose Autoship on eligible items on the Site, you agree to the Autoship Terms and Conditions applicable to our subscription ordering program. If you purchase an eGift Card or using any Chewy Gift Card, you agree to the Gift Card Terms and Conditions.  If you use or redeem any Chewy promotions, including discounts, special pricing, free or reduced price shipping, or other incentives, you agree to the Promotional Offers Terms & Conditions. If you sign-up for Chewy’s loyalty program, Chewy+, you agree to the Chewy+ Terms and Conditions. If you opt-in to receive text or SMS messages from Chewy, you agree to the Chewy Text Message Program Terms and Conditions.

INTELLECTUAL PROPERTY RIGHTS

The Site contains valuable intellectual property including but not limited to trademarks, service marks, copyrights, trade dress, patents, domain names and other intellectual property rights (collectively “IP”) which are owned, controlled or licensed to Chewy.  Trademarks include but are not limited to Chewy, the Chewy design logo, The C logo, the tagline "where pet lovers shop", Autoship, Connect With A Vet, The Zoo, BeChewy, Petmd, Practice Hub, Chewy Pharmacy, Chewy Health, Chewy Vet Care, Careplus, Connect With a Vet, and certain brands including Get Real, Frisco, Vibeful, OnGuard, Tylee's, Dr. Lyons, American Journey, Tiny Tiger, True Acre Foods,  and Landmark (collectively, the "Marks"). You may not use the Marks or other IP without our prior written permission.  The arrangement and layout of the Site including but not limited to, the Marks, images, text, graphics, buttons, screenshots, and other content or material are the sole and exclusive property of Chewy. All content included in or made available through Chewy such as text, copy, graphics, logos, button icons, images, videos, data, and software is the property of Chewy or its content suppliers and protected by United States and international copyright laws. 

We work with third-party suppliers, distributors, veterinarian clinics and other third parties to supply some of the Products and content advertised on the Site. All trademarks, service marks, product names, package designs and company names or logos that are not owned by us but that appear on the Site are the property of their respective owners.

USER CONTENT

You may submit information and content, including photographs and videos, to us, including through social media (e.g., Facebook, YouTube, Instagram, Pinterest, X/Twitter, Reddit, TikTok), for use with Product purchases (e.g., your Chewy Account information, product reviews), or through your other interactions with Chewy (e.g., when you call customer service, chats, send us emails). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You hereby affirm, represent, and warrant that (a) you own, or have the necessary licenses, rights, and/or consents to use your User Content with the Site as described herein and (b) your User Content does not violate the Acceptable Use Policy in these Terms. You may not state or imply that your User Content is in any way provided, sponsored, or endorsed by Chewy. We have no obligation to back up any User Content and we may delete User Content at any time.

By submitting your User Content or using it with the Site, you automatically grant, and you represent and warrant that you have the right to grant, to Chewy an irrevocable, nonexclusive, royalty-free, perpetual, fully sublicensable, and fully paid worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, for the purposes of including your User Content in the Site, Chewy social media platforms, marketing or promotional initiatives or any other business purpose. You agree to irrevocably waive (and cause to be waived) any claims and assertions of publicity or moral rights, or attribution with respect to your User Content.

Chewy will treat any feedback, communications, or suggestions you provide as non-confidential and non-proprietary subject to the limits of applicable law and our Privacy Policy. You will not submit to Chewy any information, ideas, or other content that is confidential or proprietary.

We are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. We assume no responsibility for your interactions with other Site users. Chewy will not be responsible for any User Content or for any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

PERMISSIBLE USES OF THE SITE

Subject to your compliance with these Terms, Chewy grants you a limited, non-transferable, non-exclusive, non-sublicensable license to access and make personal use of the Site. This license does not include the right to access or use the Site for any of the restricted purposes set forth below. Chewy may terminate this license at any time for any reason.

The rights granted to you are subject to the following restrictions: (a) you will not use the Site to place an order for resale ; (b) we may, in our sole discretion, cancel bulk purchases or purchases that, in our judgment, appear to be placed by dealers, resellers, drop shippers, or distributors; (c) you will not license, sublicense, reproduce, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, its Products or its content without our express written consent; (d) you will not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (e) you will not access the Site in order to build a similar or competitive service, or download, copy or collect content or account information for the benefit of another third party, including for purposes of resale of any of the Products; (f) except as expressly stated herein, you may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the Site in any form or by any means without our express written consent;  (g) you will not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information or content (including images and text descriptions) of the Site without our express written consent; and (h) you may only use the Site as permitted by law.

We may, at any time, modify, suspend, or discontinue the Site or any part thereof with or without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.  Any rights not expressly granted to you in these Term  are reserved and retained by Chewy, its licensors, suppliers, or other content providers.

ACCEPTABLE USE POLICY

You will not collect, upload, transmit, display, communicate by email, telephone or electronically, or distribute any User Content (a) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy rights, right of publicity, or any other intellectual property or proprietary right; (b) that is unlawful, harassing, abusive, tortious, threatening, harmful, abusive, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, offensive (e.g., material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature or which is harmful to minors in any way; or (c) in violation of any law, regulation, or obligations or restrictions imposed by any third party.

You will not use the Site to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with or disrupt servers or networks connected to the Site or violate the regulations, policies or procedures of such networks; (e) attempt to gain unauthorized access to the Site, other computer systems or networks connected to or used together with the Site, through password mining or other means; (f) harass or interfere with another user's use and enjoyment of the Site; (g) purchase Products for resale or other commercial purposes; or (h) purchase any goods or services or register a Chewy Account using a false identity or information.

We may, but have no obligation to, review any User Content, investigate, and/or take appropriate action against you, including removing or modifying your User Content, terminating or suspending your Chewy Account, and/or reporting you to law enforcement authorities. We may also remove or modify your User Content for any reason in our sole discretion . In order to cooperate with governmental requests, subpoenas or court orders, or to protect our business and members, we may access and disclose any information we consider necessary or appropriate, including your Chewy Account credentials, Internet Protocol (IP) address and traffic information, usage history, and User Content.

THIRD PARTY SITES AND OTHER USERS

The Site may contain links to, or advertisements for, third party web sites and products (collectively, "Third Party Sites"). We do not control and are not responsible for any such Third Party Sites. Chewy provides links to these Third Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You use all Third Party Sites at your own risk. When you access a link to a Third Party Site, the applicable service provider's terms and policies, including privacy and data gathering practices, govern. You should review these terms, policies, and practices before proceeding with any transaction with any Third Party Site.

RESPECT FOR COPYRIGHT LAW—DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”)

Except as authorized above, you may not access or use of any of Chewy's IP or any third party IP without our prior written consent or the consent of such third party that may own intellectual property contained on the Site. We have adopted and implemented a policy that provides for the removal of any infringing materials and for the termination of repeat infringers of intellectual property rights, including copyrights. If you believe that your work has been used in a way that constitutes copyright infringement and wish to have the allegedly infringing material removed from our Site, the you must provide the following written notice (pursuant to 17 U.S.C. § 512(c)) to our designated Copyright Agent:

1. your physical or electronic signature;
2. identification of the copyrighted work(s) that you claim to have been infringed;
3. identification of the material on our Site that you claim is infringing and that you request us to remove;
4. sufficient information to permit us to locate such material;
5. your address, telephone number, and e-mail address;
6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorneys' fees incurred by us in connection with the written notification and allegation of copyright infringement.

You may submit your counter notification to Chewy's Copyright Agent by mail or email as set forth below:

Chewy DCMA Copyright Agent

Attn: Legal

7700 West Sunrise Boulevard

Plantation, Florida 33322

legal@chewy.com

CONNECT WITH A VET PROGRAM - LIMITATIONS REGARDING INFORMATION, ARTICLES AND ADVICE

Our Connect with a Vet Free Chat Program is a feature that may not be available to all Chewy customers. It is only available in the United States (excluding Alaska, Georgia, Hawaii and Puerto Rico), therefore by using the program, you are representing that you are physically located in the available area. Through the program, as well as other resources available on the Site, Chewy offers information, articles and advice to pet parents for educational purposes only. The program is not a licensed veterinary practice and any information offered through this Site or in the course of communications as part of teletriage services is not intended to diagnose, treat or cure your pet and is not a substitute for veterinary care provided by a licensed veterinarian. Separate from the program, Chewy does offer a telemedicine service available in certain states and subject to its own terms. For any medical or health related advice concerning the care and treatment of your pet, contact your veterinarian or local animal hospital.   While use of the program is generally unlimited, excessive use (defined as 20 or more chats in a 90-day period) is cause for concern that usage may be inappropriate, and the pet may require in person care. For this reason, customers reaching these limits may have limitations placed on use of the program, including revocation of access. 

PHARMACY SERVICES 

Your prescription may be processed and medication order filled at any licensed pharmacy in our network in compliance with pharmacy regulations. Your prescription may be transferred to another pharmacy in our network to optimize delivery services. The dispensing pharmacy will always be identified on the prescription label.

DISCLAIMER OF WARRANTIES

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED “AS IS” AND "AS AVAILABLE" UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND ANY INFORMATION CONTAINED THEREIN IS AT YOUR SOLE RISK. NEITHER CHEWY NOR ITS THIRD PARTY SERVICE PROVIDERS, CONTRACTORS, PARTNERS, SUPPLIERS OR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS SITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THIS SITE. WE CANNOT AND DO NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE. ACCORDINGLY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHEWY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES SO SUCH DISCLAIMERS MAY NOT APPLY TO YOU.

LIMITATION ON LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CHEWY, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, PARENTS, JOINT VENTURES, SUCCESSORS AND ANY OTHER COMPANIES UNDER COMMON CONTROL WITH US, ANY INDEPENDENT CONTRACTORS, OR THIRD PARTY VETERINARIANS (“CHEWY GROUP”), BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH CHEWY GROUP, YOUR USE OF THE SITE, PRODUCTS, TOOLS, APPLICATIONS, OR THIRD PARTY SITES, OR YOUR INTERACTION WITH OR RELIANCE ON ANY UPDATES OR ADVICE FROM CHEWY OR ANY SUCH PERSON OR ENTITY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE, PRODUCTS, TOOLS, APPLICATIONS AND THIRD PARTY SITES AND ANY INTERACTIONS WITH OR RELIANCE ON UPDATES OR ADVICE FROM CHEWY OR ANY SUCH PERSON OR ENTITY ARE AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY RESULTING DAMAGE INCLUDING BUT NOT LIMITED TO YOUR COMPUTER SYSTEM OR LOSS OF DATA. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR RELATIONSHIP WITH CHEWY GROUP, ANY INTERACTIONS WITH OR RELIANCE ON ADVICE FROM ANY SUCH PERSON OR ENTITY, OR THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIFTY US DOLLARS ($50) OR (B) AMOUNTS YOU'VE PAID CHEWY IN THE PRIOR 12 MONTHS FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. ANY CLAIM BETWEEN US MUST BE BROUGHT WITHIN TWO (2) YEARS OF THE EVENT(S) GIVING RISE TO SUCH CLAIM OR THE DATE OF THE RELEVANT PURCHASE, WHICHEVER IS EARLIER.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

INDEMNITY

You will defend and indemnify and hold Chewy Group harmless from any claim, including for any related costs and attorneys' fees, made by any third party arising out of (a) your use of the Site or Products, (b) your User Content, (c) your violation of these Terms, or (d) your interaction with any members of the Chewy Group or reliance on any advice provided by them. Chewy Group may, at your expense, assume the exclusive defense and control of any matter for which you are required to indemnify us and you will cooperate with our defense of these claims. You will not settle any matter without our prior written consent. Chewy will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

DISPUTE RESOLUTION AND AGREEMENT TO INDIVIDUAL ARBITRATION

EXCEPT FOR A CLAIM THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, YOU AND CHEWY AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.

Covered Disputes and Arbitration Requirement.  Any and all disputes between you and Chewy, including disputes arising from or relating to the Site, these Terms of Use, the Privacy Policy, Autoship Terms and Conditions, Gift Card Terms and Conditions and any other terms and conditions that may apply to our Site and/or Products, programs and services and their interpretation or the breach, termination or validity thereof, any purchase on the Site, communications between you and Chewy, the reliance on any advice provided by independent contractors or third party veterinarians in connection with the Site, or any Products or promotions provided by Chewy, including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under the AAA's Consumer Arbitration Rules in effect on the date the claim was filed, available at www.adr.org or by calling the AAA at 800-778-7879.  This arbitration agreement applies to any and all disputes occurring before or after this agreement and supersedes our previous arbitration agreements. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity, including public injunctive relief, and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the above, you or Chewy can bring any individual claim in small claims court consistent with the jurisdictional limitations of such court.

Governing Law.  For purposes of this section, these Terms of Use and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (“FAA”). To the extent state law applies to any portion of a proceeding brought by you or us, the applicable law will be the law of the state of your residence, as determined based on your shipping address on file with Chewy.

Fees and Costs.   Except for a demand determined by an arbitrator or court to be frivolous, brought in bad faith, or where the initiating party has failed to follow the pre-arbitration dispute resolution process below, Chewy will pay the filing fees for both parties. The AAA consumer rules will otherwise apply to determine the costs and expenses due from each party.  In addition, if you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Chewy will pay up to USD $1,000 of your attorneys’ fees and costs and expenses in connection with the arbitration if the arbitrator deems the payment of such amount is necessary to prevent the arbitration from being cost-prohibitive.

Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar individual arbitration demands presented by or with the assistance or coordination of the same law firm or organization are submitted to AAA or another arbitration provider (if AAA is unavailable) against Chewy within a 90-day period (or in otherwise close proximity), the arbitration provider shall (i) administer the arbitration demands in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands); (ii) designate one arbitrator for each batch; and (iii) provide for a single filing fee due per side per batch. You agree to cooperate in good faith with Chewy and AAA to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. This “Batch Arbitration” provision shall in no way be interpreted as authorizing class arbitration of any kind. 

Location.  At your election, the arbitration will take place in the county in which you reside or, if you choose, by telephone, video conference, or based on the parties’ written submissions.

Required Pre-Arbitration Dispute Resolution.  Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advanced written notice, along with any supporting documents and information, of its intent to file for arbitration. Chewy will provide such notice by e-mail to your e-mail address on file with Chewy and you must provide such notice by e-mail to legal@chewy.com. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration. This provision is a precondition to any arbitration demand, and any party making an arbitration demand must certify that it has complied with the requirement when filing an arbitration demand and AAA may not accept any demand without this certification.

CLASS ACTION WAIVER.  CHEWY AND YOU AGREE THAT ANY COVERED DISPUTE HEREUNDER WILL BE SUBMITTED TO ARBITRATION ON AN INDIVIDUAL BASIS ONLY (EXCEPT AS SET FORTH IN THE “BATCH ARBITRATION” PROVISION DESCRIBED ABOVE). NEITHER CHEWY NOR YOU ARE ENTITLED TO ARBITRATE ANY COVERED DISPUTE AS A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY ACTION AND THE ARBITRATOR(S) WILL HAVE NO AUTHORITY TO PROCEED ON A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL BASIS (EXCEPT AS SET FORTH IN THE “BATCH ARBITRATION” PROVISION DESCRIBED ABOVE). If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration).

Miscellaneous.  Notwithstanding any provision in these Terms to the contrary, we agree that if Chewy makes any future material change to this dispute resolution provision, it will not apply to any individual claim(s) for which you had already provided notice to Chewy. In the event that this arbitration agreement does not apply to a given dispute, then the parties agree to the exclusive jurisdiction of the state and federal courts in Broward County, Florida to resolve such claims.

TERM AND TERMINATION

Subject to this Section, these Terms of Use will remain in full force and effect while you use the Site. We may (a) suspend your rights to use the Site (as well as your Chewy Account) or (b) terminate your Chewy Account, at any time for any reason at our sole discretion, including for any use of the Site in violation of the Terms or if we believe you are younger than the age of majority where you reside. Upon termination, your Chewy Account and right to access and use the Site will terminate immediately. You understand that any termination of your Chewy Account may involve deletion of any User Content you may have posted. Chewy will not have any liability to you for any termination of these Terms or your Chewy Account, or for the deletion of your User Content.

The provisions herein related to our IP rights, User Content, acceptable use, disclaimer of warranties, indemnity, limitation and liability, and dispute resolution, including arbitration, together with any other rights and obligations which by their nature should survive, will survive termination or the end of any other aspect of the relationship between you and Chewy, including your decision to stop purchasing from Chewy or the cancellation, opt-out, or end of any participation in any service, program, or promotion offered by Chewy.

GENERAL 

Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Headings are for convenience only and have no interpretive value. The word "including" means including without limitation. If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, any such term will be deemed severable and will not affect the validity and enforceability of any other terms. You  may not assign, subcontract, delegate, or otherwise transfer these Terms or any of your rights and obligations hereunder without Chewy's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The Terms will be binding upon Chewy’s assignees.

Contact Information

For questions or concerns about these Terms, including your legal relationship with Chewy, please contact us at:

Chewy Legal

7700 West Sunrise Boulevard

Plantation, Florida 33322

legal@chewy.com